SHIPPING POLICY

1. Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

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2. Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected delivery method. Estimated delivery times will be displayed during checkout. Please note that delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

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3. Domestic Shipping
We offer standard and express shipping options for domestic orders. Standard shipping typically arrives within 3–7 business days, while express shipping may take 1–3 business days, depending on your region.

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4. International Shipping
International shipping is available to select countries. Delivery times vary by destination and customs processing. Any customs duties, taxes, or import fees are the responsibility of the customer.

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5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow the courier’s system up to 24–48 hours to update tracking information.

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6. Shipping Delays
Klore Vellav is not responsible for delays caused by courier services, weather conditions, customs, or other factors outside our control. We will, however, assist you in tracking and resolving shipping issues whenever possible.

 

7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. Klore Vellav is not liable for orders shipped to incorrect addresses provided by the customer.

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8. Lost or Damaged Packages
If your package arrives damaged, please contact us within 48 hours with photos of the package and product. For lost shipments, we will work with the courier to investigate, but refunds/replacements will be handled on a case-by-case basis.

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9. Order Changes & Cancellations
Once an order has been processed or shipped, we may not be able to change or cancel it. Please reach out to us as soon as possible if you need assistance.